Communitake Technologies Ltd. www.communitake.com
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Solution at a Glance

CommuniTake provides advanced remote service platform for mobile devices. It allows the customer to virtually "hand over" the device to a support representative both for troubleshooting and guidance thus enabling him to maximize the use of the device. CommuniTake’s goal is to help operators and device manufactures to improve CRM effectiveness, reduce support costs and unleash the devices' potential revenue. CommuniTake leverages veteran industry experience to deliver the most complete remote control platform for mobile devices related customer relationship management.

Business Benefits & Customers Challenges

Communitake addresses the following service providers' challenges:

• Higher support cost (e.g. increased call volumes and lengthy resolution calls) is driven by the spread of advanced mobile devices. CommuniTake's platform dramatically lowers average handling time and assures first call resolution.
• An increase in device oriented inbound support calls followed by the need for devices experts. CommuniTake intensifies agents' impact through automatic resolution macros thus accelerating problem resolution and eliminating the need for support experts.
• High operating costs driven by extensive returns of non-faulty devices. CommuniTake platform allows device diagnostics, applications management and real time graphical guidance that facilitate crisp resolution and significant reduction in device returns.

Our Offering

CommuniTake provides a complete remote service platform for mobile devices:

• Device remote control through real time complete operational replica.
• Diagnosis and automated resolution of device related issues through operating macros.
• Guidance objects and step-by-step textual macros on how to operate the device.
• Applications and files management; security; messaging; session recordings; analytics.

Unique Differentiators

• Advanced and unique functionality: automatic resolution macros; simultaneous voice and remote control session; innovative GUI for effective agent conduct; advanced guidance features; complete applications management.
• Superior technology: multi-OS; multi-platform solution; no operating systems or devices limitations; small client footprint; operating in limited bandwidth.
• The only vendor that delivers exclusively to the mobile devices ecosystem leveraging veteran industry experience to offer a complete remote service platform.

Company References and Strategic Business Partners

Company references – deployment pilots in process with several service providers.